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- Is there any limit for cartons quantity?
If you are ordering for the first time, you are allowed to buy up to 12 cartons at once.
As soon as your order history is established (that is you will confirm the receipt of your first order), you are allowed to order as much as you wish. No limitation!
- How can I check my order status?
When you place an order you should get a Congratulation message along with your order code number. You may use that number to contact our Support Team about your order status. Also, after the order is placed, Order Confirmation e-mail is sent to you automatically. When your order is approved and shipped, you will also be notified by e-mail.
- Where are your cigarettes manufactured?
We sell cigarettes manufactured in such countries as Russia, Ukraine, Belgium, France, Germany, United Kingdom and others. Cigarettes are made under the authorization of brand owners.
- What countries can you ship to?
We ship to the United States only.
- Do you accept military addresses for shipping (FPO, APO)?
No. We do not accept military addresses for shipping due to little chance of successful delivery.
- Is it legal to resell cigarettes ordered from Cheap-Discount-Cigarettes.Biz?
No. This is against the law.
- Do I have to pay any taxes for cigarettes ordered in your store?
US customers do not have to pay any taxes for buying cigarettes at our site.
- What do you offer if I do not receive my order?
In case your goods are lost, stolen or damaged, you should contact our Customer Support Team quoting your order code. We offer a 100% money back guarantee if for any reason the purchase is deemed not satisfactory.
- What is your Chargeback policy?
We will not tolerate credit card chargebacks and any customer attempting
or threatening to do this will be immediately barred from making any
future purchases on this website as well as having their card
blacklisted among processors. If there is a problem we will always
seek a solution resulting in either a refund or a reship in line with
our structured reship and refund procedure.
- Is my personal information protected?
Yes. We do not sell or rent your personal information to others. Moreover, we do not store your credit card details for the security reasons.
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